OUR CANCELLATION POLICY

  • We reserve the right to fully refund if canceled 24 hours before the reservation begins or if the rider or weather is in unsuitable conditions.
  • If you cancel your reservation with more than 24 hours notice, you will receive a full refund.
  • Cancellations with less than 24-hour notice will be refunded 50% of unpaid amounts.
  • If you fail to show up for your reservation, you will not be eligible for any refund on your order.
  • If you need to cancel or change your reservation, contact us. We will be happy to work with you to reschedule!

 

What are the requirements for renting an E-bike?

BASIC REQUIREMENTS:

  • All riders must be 18 years old to rent, or 16 years old with a parent or guardian (*parent or guardian must be biking with 16/17 year old to rent).
  • Signed waiver with government-issued ID, cell phone, and email address.
  • A credit card for security deposit and payment.
  • All riders must be physically able to ride a bike.
  • Height range: 5’1’’ – 6’4’’. Maximum bike load: 440 lbs.

 

Do I need to sign a waiver?

Yes, everyone is required to sign the waiver prior to the rental. See terms and conditions HERE.

Where are you located?

address

How fast can my E-bike go?

Our pedal assist eBikes have a top speed of 20 mph!

Can I park my bike and go hiking/shopping/out for lunch?

Yes. All rentals come with a helmet and a bike lock.

What if I damage the bike?

As part of our waiver, renters agree to pay for all damages incurred during their rental above normal wear and tear. Please see terms and conditions HERE.

Do I need to follow the routes on the map?

No, you can go wherever you like. Explore at your own pace. We just like to point out some fun things to do if you need some inspiration.

What comes with my E-bike rental?

Every rental will include:

  • Bike Helmet
  • Bike Lock
  • Storage basket or rack for all the essentials
  • Phone mount
  • Brief but thorough orientation for E-Bike use

Can I use my own helmet?

Yes. You may bring and use your own helmet if you choose.

What happens if I break down or get a flat tire?

Call Us!  We will save you!

Do you do group rides?

YES! Contact us for a group rate. We can accommodate groups of 6

Do you ever schedule rides at times that are not on your schedule?

Yes! Email or call us and let us know what you think. We would love to work with you

Do you do any guided tours?

No, not at the moment but we are looking for partners that would like to run tours in the future. If you have an idea for a guided tour that you would like to start, contact us!